Simply contact our 24/7 Live Support Chat, but you also can email us at [email protected], or call us at +1-855-784-8502 .

E-Resources is a team of customer support operators dedicated to providing assistance covering the websites you have subscribed to. We specialize in covering all of your customer support needs including but not limited to technical issues, billing information and updates, cancellation of memberships, and retrieving lost passwords.

All username and passwords are case sensitive and need to be entered exactly as they were at the time of signing up. Make sure that you cap locks is not on and that you are entering your information exactly as registered. You may also be having an issue with the temporary Internet files saved on your computers browser. In order to bypass this issue, access your browser history through the toolbar (this may be different for each computer) and manually delete your browser history, your cookies and your Temporary Internet Files. Reload your browser and try to login again. If this doesn’t work, you may have been accessing the login portal through a broken link. Try closing the current page and entering the login address directly into the address bar.

One of our customer support operators will be happy to help. You can either call them at +1-855-784-8502 , or email the form attached to the home page.

Trial memberships automatically transfer into monthly memberships unless they are cancelled within the trial period. Monthly charges can also be the result of a pre-authorized agreement.. This pre-authorized will be refunded if you cancel your membership within the trial’s timeframe. Pre-authorized charges are negotiated between the credit card holder and the banking institution themselves, and should be discussed with their customer service if there are any questions.

There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at +1-855-784-8502 or send us an email at [email protected]. You can always check with your financial institution as well to see if there is a problem with the card.

We use a special encryption page when you sign up that only shows the last four digits of your credit card number. We would never violate your privacy by displaying your private information. If you would like to learn more about our privacy policy, call us at +1-855-784-8502 or email us at [email protected].